Care that meets you with heart, support that walks beside you.
HeavenlyCare.247 is an NDIS support service based in Melbourne West — offering personal care, community participation, SIL, transport and therapeutic supports, delivered with hope, dignity and purpose.
- ◉ Melbourne West, Victoria
- 24/7 support availability
- Self · Plan · NDIA managed
Categories
Founded
with love.
By directors Senait Beraki & Heaven Yehdego, after years on the frontline of disability support.
A family-led NDIS service, built on the belief that every life matters.
HeavenlyCare.247 was founded in Melbourne's west to deliver the kind of care our directors wished existed for their own loved ones — patient, culturally sensitive, and built around the person, not the paperwork. Today we partner with NDIS participants, families, support coordinators and plan managers across the western suburbs.
Your goals shape your support plan — not the other way around.
Police-checked, NDIS-screened, trauma-aware support workers.
Multilingual matching to honour culture, faith and family.
Support that grows with you — from one task to a whole care plan.
Mix and match the services below. Every plan is shaped around your NDIS goals, your routines, and the people you trust.
connection, joy.
From local cafes and footy games to art classes and faith gatherings — we help you show up to the moments that matter.
Daily Personal Activities
Respectful, hands-on personal care — bathing, grooming, dressing and mobility — delivered with privacy and warmth.
Community Participation
Get out, get involved. We support social outings, hobbies, classes and connection across Melbourne West.
Assistance With Daily Life
In-home support that keeps routines smooth — cooking, cleaning, errands and everyday wellbeing.
Supported Independent Living
Live the way you choose. Shared or individual SIL with consistent, trained support workers.
Transport Assistance
Safe, on-time transport to appointments, work, study, family and community activities.
Therapeutic Supports
Connected, trauma-aware coordination with Occupational Therapy, Physiotherapy and Psychology providers.
Household Tasks
A clean, calm home. Light housekeeping, laundry, meal prep — done your way, on your schedule.
Four words shape everything we do.
They aren't slogans on a wall — they're the standard our team is measured against, every single shift.
We believe in what's possible — and we walk alongside every participant to help them get there.
Care that honours your choices, your culture, your privacy and your pace. Always.
Support that goes beyond tasks — building skills, confidence and a life of meaning.
Families, plan managers and support coordinators — we work as one team around you.
We proudly support LGBTQIA+ participants and people of every culture, faith and background. Care is given with respect — never judgement — because dignity isn't conditional.
Trusted by families, participants & coordinators across Melbourne West.
From the first phone call, Senait listened. Our son finally has support workers who turn up, who care, and who treat him like a person — not a checklist.
As a support coordinator I've referred several participants to HeavenlyCare. Communication is always quick, paperwork is on time, and the team genuinely shows up.
They matched me with a worker who speaks my language and understands my culture. For the first time in years, I feel comfortable in my own home.
Answers to the things families ask us most.
Are you an NDIS registered provider?
HeavenlyCare.247 supports self-managed, plan-managed and NDIA-managed participants. Get in touch and we'll walk you through how we can work with your plan.
Which suburbs in Melbourne West do you cover?
We service participants right across Melbourne's western suburbs. If you're nearby and unsure, give us a call — we'll let you know straight away.
How do I refer a participant or get started?
Fill in the contact form below or call us directly. Our in-house support coordinator will reach out within one business day to map out next steps.
Do you support 24/7 care and overnight support?
Yes — we offer support 24/7, including weekends, public holidays and overnight shifts. Care is matched to your plan and routines.
How are your services priced?
We bill in line with the current NDIS Pricing Arrangements. You'll always know what's being claimed against your plan — no surprises.
Can you support culturally and linguistically diverse participants?
Absolutely. Our team is multilingual and culturally aware — we match support workers to your background, language and lifestyle wherever possible.
Let's chat about your support — no pressure.
Send us a note or pick up the phone. We'll reply within one business day with next steps tailored to your plan.
- ✆Phone0432 041 509
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- ◉Service areaMelbourne West, Victoria
- ◷HoursMon – Sun · 24/7 support available